Summer is simply a time of vacation and travel, but for many people it can besides mean problems with flights. Canceled or delayed flights, overbooking or baggage failure are situations that can disrupt even the best planned trip. In specified cases, it is crucial to know your rights as a passenger. In the article we present what rights you have in the face of flight problems and how you can claim.
Canceled and delayed flights: What can you do?
Right to compensation
In the event of cancellation of a flight, passengers shall be entitled to compensation under Regulation (EC) No 261/2004 of the European Parliament and of the Council. The amount of compensation depends on the dimension of the hold and the flight distance. Examples:
- Flights to 1500 km: The compensation is EUR 250.
- Flights between 1500 and 3,500 km: The compensation is EUR 400.
- Flights above 3,500 km: The compensation is EUR 600.
Right to care
If the flight has been delayed by at least 2 hours (depending on the dimension of the flight), the airline shall supply passengers with:
- Foods and beverages proportional to waiting time.
- Access to communicationLike a telephone or an e-mail.
- Accommodation where the hold exceeds night.
Right to reimbursement
If the flight has been cancelled, you have the right to choose 1 of 2 options:
- Repayment of ticket costs for the unused part of the journey.
- Alternative flight to the destination as shortly as possible.
Overbooking: What to do?
Overbooking is simply a situation where an airline sells more tickets than available seats on board. If you are refused boarding due to overbooking, you have the right to:
- Compensation: In accordance with the above rules, you are besides entitled to compensation in the event of cancellation due to overbooking.
- Compensation: The airline should supply you with meals, drinks and accommodation if the hold is long.
- Help!: If you are transferred to another flight, the airline is required to supply you with alternate means of transport and aid with the organization.
Lost Baggage: How to claim?
Right to compensation
In case of failure of luggage, passengers may search compensation. These are the steps to be taken:
- Missing Persons: study baggage failure at the airport at the airline client service office. Complete the PIR – Property Irregularity Report.
- Collect Documentation: Keep copies of papers specified as boarding pass, ticket, proof of missing luggage.
- Seek compensation: study a claim to the airline. In case of failure of luggage, the compensation is up to EUR 1400 (in accordance with the Montreal Convention).
Right to reimbursement
If your luggage is lost for longer, you may be entitled to reimbursement of the costs of buying basic items specified as clothes and cosmetics. Remember to keep all bills and invoices.
How do you get your rights?
- Contact the airline: The first step in redress is to contact the airline. Most problems can be solved through direct communication.
- Complaint: If the airline does not respond or does not meet your expectations, you can make an authoritative complaint. In Poland you can besides contact the civilian Aviation Offices, which monitor compliance.
- Take advantage of legal assistance: In the case of major problems, it is worth consulting a lawyer specialising in aviation law.
Knowledge of your rights as an air passenger is crucial to deal effectively with problems specified as cancelled or delayed flights, overbooking, or baggage loss. usage available protection measures, study problems immediately and remember that you have the right to compensation and aid in hard situations. With appropriate actions, you can minimize the impact of specified incidents on your vacation or business trip.
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Was your flight cancelled, delayed or your luggage lost? You can get compensation
